Complimentary Wait Time
- Domestic arrivals (T1–T3): Up to 30 minutes of complimentary wait time from actual gate arrival.
- International arrivals (T5): Up to 60 minutes of complimentary wait time to allow for customs and baggage claim.
- Departures / point-to-point pickups: 15 minutes grace at the pickup address.
After the grace period, additional wait time is billed at the vehicle’s standard hourly rate, pro-rated in 15-minute increments.
Meet & Greet Service
Optional Meet & Greet inside the terminal includes signage and luggage assistance. From $25 (varies by terminal/time). Add this when requesting your quote.
Delays & Flight Monitoring
We track your flight in real time. If your flight is delayed or lands early, we automatically adjust your pickup time within the complimentary wait window.
Cancellation & Changes
- Point-to-point & airport transfers: Free cancellation up to 2 hours before the scheduled pickup time.
- Hourly/charter & large vehicles (e.g., Sprinters): Free cancellation up to 24 hours before pickup.
- Cancellations inside those windows and no-shows may be charged up to the full fare.
Tip: Need to change your pickup time or terminal? Reply to your confirmation email or call dispatch—most changes are free if made before the chauffeur is en route.