Safeguarding Your Information

This privacy policy discloses the privacy practices for chicagoairportlimousine.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Remarketing

This website is using Google Analytics tracking to build a remarketing list or similar audiences to show relevant ads using Google Ads. Third-party vendors, including Google, show our ads on sites across the Internet by using cookies and/or device identifiers to serve ads based on your past visits to our website. You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Terms and Conditions

Thank you for letting us be of service to you!

  1. Please call us at 224-660-7286 or email us at reservations@chicagoairportlimousine.com and let us know if the service met your expectations.
  2. If you have any questions or problems with the driver, service or if the driver is late, please call us at 224-660-7286 as soon as possible so we can solve the problem immediately. (We will not be able to issue any credit or refund if you let us know after service is complete).
  3. Please note all time is based on the CST time zone. Please inform us immediately of any time zone change that may affect your transportation.
  4. It is of utmost importance that all clients act in a responsible manner to preserve the condition of the vehicles. The client is responsible for the actions of his/her guests in every aspect regarding this agreement. The client assumes full financial responsibility for any damages to the vehicle or property caused by the client whether by accident, neglect, or intent.
  5. Payments: Reservations over $500 will be charged 7 business days before service. Reservations under $500 will be charged 3 days business before service. All credit card charges are nonrefundable. The client assumes responsibility for any overtime fees and authorizes credit card charges to be made to cover these or any other costs due and not collected at the end of the charter. Our company and the driver assume no responsibility for articles left in the vehicle, or for any illegal acts committed by the client during the rental. The client assumes full financial liability, including consequential damages, for any damage to the vehicle caused during the duration of the rental by them or any member of their party.
  6. We allow a 1 hour grace period for ALL pick ups from All Airports from the time your flight arrives at the Terminal Gate or FBO.
    A 15 minute grace period for ALL other services from the start of the pickup time, anything over 15 minutes you will be charged as following:
    Sedans/Compact SUVs/Electric/Hybrid Vehicles: $25 for every 30 minutes or part of
    SUVs: $40 for every 30 minutes or part of
    Stretch (SUV) Limousine/Sprinter Vans: $50 for every 30 minutes or part of
  7. Additional hours are not guaranteed to be available on the day of service and can be denied. Please be sure to book sufficient time prior to finalizing your reservation.
  8. LA Chicago Limo Inc is not liable for the loss or damage of any items of personal property.
  9. You must be seated at all times in the vehicle, LA Chicago Limo Inc is not liable for any injury that might occur.
  10. We reserve the right to substitute one vehicle or more vehicles for a booked vehicle providing the Customer the same or greater seating space in total as well as the right to outsource any vehicles to partnering company(s).
  11. Malfunctioning or unavailable amenities will not warrant a discount. (TV/DVD, radio, PA system, WIFI, USB chargers, outlets)
  12. Cancellation policy: Reservations over $500 must be canceled before 7 business days before service; reservations between $100 and $500 must be canceled before 3 business days before the service; reservations under $100 must be canceled before 1 business day before the service. Cancellations made later than that, or customer no-shows will incur a 100% charge on the quoted rate on your credit card. All cancelation requests must be made over the phone with an live agent.
  13. LA Chicago Limo Inc cannot and will not be held responsible for delays or inconveniences due to traffic, unknown or unforeseen mechanical failures or situations deemed "Acts of God". LA Chicago Limo Inc will not and cannot be held responsible for any additional charges you might occur due to "Acts of God" listed above. Will only be responsible for making up lost time at a mutually agreed date.
  14. All of our vehicles are non-smoking. This includes vaping & e-cigarettes.
    The client accepts full responsibility for vehicle clean up due to negligence or carelessness caused by any member of the client's party. This includes burns, vomit, smoking, scratches, trash left behind, bottles and cans not properly disposed of, etc. If the credit card supplied for additional charges is not able to be charged, the client agrees to pay for the damages incurred within 5 business days. Any fines will be paid for by the customer. Fines are calculated per occurrence and are as follows:
    Smoking: $250, Vomiting $200, Cleanup $100
    Any additional damages to the vehicles will be quoted by the office.
  15. Date and Time Changes are allowed with 24 hour notice. All changes are based on availability and are not guaranteed. All changes are subject to new market rate.
  16. All requests to edit, alter or change anything must be done over the phone (224-660-7286) with an agent & followed up with an email (reservations@chicagoairportlimousine.com).